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Fairmont Baku-dan daha bir iş elanı

İşə götürən: Fairmont Baku
Vəzifə:     Fairmont Gold Attendant
Published / Deadline:     13 августа / 31 августа
Duty Station:     Баку
Category:     Обслуживание клиентов
SubCategory:     Другое
Travel Accepted:     No

Position: Fairmont Gold Attendant
Reports to:  Fairmont Gold Manager

RESPONSIBILITIES:

    Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests
    Bears a full & comprehensive knowledge of the Hotel, including all departments, services & outlets
    Ensures personalized service is offered to Guests during their stay
    Acts as the reference team member for Guests during their stay and ensures that all requests from Guests are made possible or are followed up
    Maintains a high level of communication & feedback within the department
    Identifies & anticipate Guest needs
    Is continually proactive with in all areas of operation
    Abides with all policies & procedures as stated in the Fairmont Gold Training Manual
    Reports for duty punctually & in accordance to the issued department schedule
    Adheres at all times to the Hotel Grooming & Uniform Standards
    Assists with luggage delivery and collection
    Provide Food & Beverage service in the Fairmont Gold lounge with the ability to handle plate, hand carried service
    Prepares bar beverages and liquor pouring according to the guidelines given
    Carries out general cleaning and checking for equipment in the Fairmont Gold Pantry
    Reports Guest complaints, requests and inquiries to Fairmont Gold Manager or Fairmont Gold Supervisor
    Reports any unusual occurrences or requests to the Manager or Assistant Manager
    Maintains the cleanliness and coordinates maintenance work with engineering department of all Fairmont Gold areas and equipment
    Participates in the orientation, meeting, and training process of all colleagues assigned to Fairmont Gold
    Possess working knowledge of the Hotel Property Management System
    Attends daily shift briefings
    Assists & coordinates all in suite Guest needs & requirements
    Coordinates Laundry & Pressing collection & delivery
    Reports any suite maintenance requirement according to standard procedures.
    Coordinate delivery of all amenities &/ or gifts
    Coordinates delivery of preferred newspapers & magazine to all suites
    Ensures that all glassware, chinaware, and cutlery in the suite are cleaned, free of stains and presented as per standard
    Sets-up any bottle of complimentary drink as per standard
    Ensures that the flowers are always fresh and displayed in fresh water
    Ensures that guest supplies are replenished and displayed as per standard
    Provides personalized guest service (Luggage packing and unpacking, Shoe polishing, laundry collecting and delivery…)
    Provides Tea, Coffee and Beverage service to Fairmont Gold Guests.
    Coordinates In-Room Dining order taking and delivery as required
    Builds a rapport with all allocated Guests and maintains interactions in order to facilitate Guest recognition and obtain information regarding their preferences for guest history
    Provides a continual source of information, help and assistance to all Guests
    Coordinates all guest entertainment & activities, making reservations, and using Concierge as and when required
    Ability to provide full itineraries of entire stay, with updates daily on evening service
    Facilitate Guest departure, coordinating between Fairmont Gold and Guest to gain final approval and payment
    Checks room after departure for lost belongings
    Up sells Hotel outlets at every opportunity
    Co- ordinates with Fairmont Gold Supervisor for the storage of stowed away items
    Liaises closely with Reception, Housekeeping, Valet, F&B, Concierge, and IT
    Has a full and comprehensive knowledge of the Hotel, including all departments, services and outlets
    Updates and maintains all Guest History Files, including ProfilePlus
    Orders all necessary operating stock when necessary
    To maintain amicable and co-operative working relations with other departments
    To attend any courses Management may deem beneficial
    Carry out other duties, directed by Management
    Understands that business demands sometimes make it necessary to move Colleagues from their accustomed shifts to other shifts.
    Performs other additional duties and special projects at the direction of Fairmont Gold Manager

QUALIFICATIONS:

    Excellent verbal, interpersonal &communication skills
    Must be a strong team player with strong departmental cooperation
    Must be able to work well under pressure in a fast paced and constantly changing environment
    Fluent in English and ***local language*** language with a third language as an asset
    Must be able to handle a multitude of tasks in an intense, ever changing environment
    Must be flexible in terms of working hours, and able to work with little or no supervision
    Must have the ability to assess and make decisions based on strong analytical, problem solving skills
    Must be able to maintain excellent professional presentation and grooming
    High school diploma is necessary
    Knowledge of computers including Microsoft Office products & Property Management System (Micros-Fidelio preferred)
    A minimum of two years prior experience in related hospitality fields is necessary
    Luxury five star experience necessary
    Prior formalised training as a butler is highly regarded
    Butlers must be able to lift in excess of 70-pound loads
    Must be willing to work varied hours, including nights, weekends, holidays and split shifts (according to the needs of the guests).
    Must be able to stand for 90% of their scheduled time

Only Online Applications are accepted. Please APPLY ONLINE:

    Step 1: Visit our career portal at http://www.fairmontcareers.com
    Step 2: Click on the new Search Position link
    Step 3: Use the drop down menus to search by location, job category, position, title or keyword
    Step 4: Select a position and ‘apply online”

Note:
Please be attentive during the “Online Assessment” step of the application. You will be given two options: to complete the Online Assessment right away or to send it to your email account to complete later.  Please ensure that your “pop-ups” are temporarily unblocked (disabled) to allow you to complete the Online Assessment.  Your application will only be complete once your Online Assessment has been completed.

Mənbə:azerjobs.com

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