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Vəzifə: Guest Services Agent

İşəgötürən: JW Marriott Absheron Baku

 

With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.

 

JOB SUMMARY 

 

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft. 

 

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 

 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

If you are interested, please complete the following steps.

 

1.    Connect to Marriott’s Careers Site: www.marriott.com/careers 

2.    Select “Search and Apply for Jobs now.”

3.    Choose your desired location to search for jobs (Azerbaijan) and click ‘Search for Jobs’

4.    Under your chosen location, choose the link that best describes the position “Guest Services Agent” 

5.    Follow the on-screen instructions to apply for the position of interest.

 

OR

Send your updated resume to [email protected]

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

Mənbə:jobsearch.az

Yoxlamalar 2013                                                
 Vergilər Nazirliyi (kameral, operativ nəzarəti, səyyar və s.), DSMF, DƏMX, Məşğulluq və s. orqanlarının apardığı yoxlamalar barədə praktiki misal və nümünələr olan kitab dərc olunub... “Monitor Konsaltinq Servis” MMC ilin sonuna doğru oxucularını dah bir gərəkli nəşrlə sevindirməyə qərar verdi. Sərbəst Auditor, "Monitor Konsaltinq" jurnalınını eksperti Altay Cəfərov “Yoxlamalar A-dan Z-yə” kitabı Azərbaycan Respublikasında bu sahədə qələmə alınan ilk kitabdır. Yoxlamalar, istər müstəqillikdən əvvəl, istərsə də sonra müəssisə və təşkilat rəhbərlərinin və mühasiblərin az məlumatlı olduğu mövzulardan biri, bəlkə də birincisidir.

Nəşri əldə etmək istəyənlər istəklərini [email protected] adressine və ya 012-437-32-67 və 050-265-72-65 saylı telefonlara bildirin. Kitabın  istənilən ünvana çatdırılma pulsuzdur.