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Işə götürən: Fairmont Baku
Vəzifə:     Guest Services Ambassador (Bellperson)
Published / Deadline:     24 июня / 20 июля
Duty Station:     Баку
Category:     Обслуживание клиентов
SubCategory:     Другое
Travel Accepted:     No

Position: Guest Services Ambassador (Bellperson)
Reports to: Front Office Manager

RESPONSIBILITIES:
Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel.

    Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required
    Collect messages from Royal Service and record them in the recording book. Messages should then be delivered in the required standard time.
    Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion
    Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
    Undertake the duties and responsibilities of the Doorperson, as directed by the Bell Captain and/or Guest Service Manager.
    Ensure all luggage is collected from guestrooms within the standard time
    Ensure that all luggage is delivered immediately as instructed by Reception or Concierge and placed in the room to the correct standard
    Handle all Guest property with extreme care
    To assist with room changes as directed by the Reception supervisor
    Ensure that all long term Guest luggage is stored correctly and receipted in the correct manner
    Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager
    To assist in the departmental training of new colleagues
    Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
    Display an attitude of friendliness, courtesy and sincerity to all Gests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity
    Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
    Maintain amicable and co-operative working relations with other departments in the Hotel.
    Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
    Be aware of the departmental schedule and to always be on time for duty

QUALIFICATIONS:

    Proficient in English (verbal & written).
    Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
    Must be flexible in terms of working hours and willing to work overnight
    Prior experience in customer service an asset
    Must be able to lift up to 25kg

Only Online Applications are accepted. Please APPLY ONLINE:
• Step 1: Visit our career portal at http://www.fairmontcareers.com
• Step 2: Click on the new Search Position link
• Step 3: Use the drop down menus to search by location, job category, position, title or keyword
• Step 4: Select a position and ‘apply online”

Note: Please be attentive during the “Online Assessment” step of the application. You will be given two options: to complete the Online Assessment right away or to send it to your email account to complete later.  Please ensure that your “pop-ups” are temporarily unblocked (disabled) to allow you to complete the Online Assessment.  Your application will only be complete once your Online Assessment has been completed.

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